I’m An Applicant – Welcome
This page is designed to help applicants better understand the screening process and provide the support and guidance they need.
Who is CBS?
Complete Background Screening (CBS) was established in 2005 and has rapidly grown to become recognised as one of the most respected providers of DBS and Employment Screening systems in the UK. CBS supports many large commercial and public organisations with its eBulk and eScreening systems and offers a full range of services to customers varying from small businesses to multinational companies and government organisations.
Will my data be shared?
Your data will only be shared for the sole purpose of screening, such as sharing information with the Home Office, Disclosure and Barring Service, previous employers, etc. CBS will use your data exclusively for employment vetting and determining your suitability for the role.
How is my personal information stored?
All data is secured in line with our regulators’ compliance procedures. The system used to collect the data holds accreditations for both ISO27001 (data security) and ISO22301 (business continuity and contingency planning).
How long is my personal information stored?
CBS fully complies with the Data Protection Act, GDPR, and relevant legislation, including rules imposed by the Disclosure and Barring Service, Disclosure Scotland, Access Northern Ireland, the Ministry of Justice, and the UK Home Office.
Who are MapItAndGo?
MapItAndGo is CBS’s bespoke workflow solution developed by Trivex Solutions Ltd. It effectively manages and secures thousands of applications and provides seamless automation, ensuring compliance and accuracy throughout the screening process.
Are CBS staff screened and trained?
Yes, all CBS staff are screened to BS7858 standards. In addition, robust training plans ensure staff stay updated on all legislative and industry changes affecting the services provided.
How does CBS contact my previous employer?
We contact previous employers by telephone and email to request references.
I cannot access my application using the credentials provided. What do I do?
Ensure you copy and paste your username, password, and company name from the email provided. On your first login, you’ll also need to create a memorable word for added security.
I forgot my memorable word. How do I reset it?
Use the “Forgot Memorable Word” option on the login page. Follow the instructions to receive a reset link by email.
I am not receiving the reset email. What should I do?
Check your spam or junk folder. If it’s not there, contact CBS or your employer for further assistance.
I don’t have all the required information. How long do I have to complete my application?
You have 60 days to submit your application before it is withdrawn.
Why is a section of my application marked incomplete?
Hover over the information icon next to the incomplete section for details. Common issues include gaps in address history or missing employment records.
What ID documents do I need if I don’t have a passport?
You can provide a long birth certificate along with a document containing your National Insurance Number.
What if I have previous convictions?
Whether convictions appear depends on the level of the DBS check and the nature of the conviction. Contact the DBS directly at 03000 200190 for clarity.
DBS Checks
Basic DBS (England, Wales, NI) typically takes 4 working days (84% within 48 hours). Basic DBS (Scotland) takes 8 working days. Standard/Enhanced DBS Checks have a 3.5-day average turnaround. Police SLA is 60 days before escalation, with a 10-day resolution window.
Employment Screening
Levels 1–3, BS7858, BPSS typically take 10 working days. FCA Screening takes 21 working days.
International Checks
CBS provides access to data from 196 countries worldwide. Turnaround times vary by country.
Will I get a certificate once my screening is complete?
Your employer will receive your screening results, and you’ll be notified when the process is complete.
My employer wants me to have a Basic DBS check, but I have previous convictions. Will these show up on the check?
This depends on the conviction and how long ago it was. Contact the DBS directly at 03000 200190 for clarification.
I was fired from my previous employer. Will this appear in the screening?
It may, depending on your previous employer’s response to the reference request.
I have been asked to provide additional documentation. Is this mandatory?
Yes, any requested documentation is necessary to complete your screening process.
What is a DBS check?
A DBS check is a criminal record check conducted by the Disclosure and Barring Service. Levels include Basic, Standard, and Enhanced checks.
Can I complete my application in paper form?
No, CBS processes all applications online for efficiency and security.
What are CBS’s operating hours?
CBS operates Monday to Friday, 08:30–17:30. International applicants can leave voicemails or emails for assistance outside these hours.
Vertex Pharmaceuticals
“CBS offers unparalleled customer service, responding to queries and solving issues efficiently, something we found lacking with our previous supplier. We feel like we have a really good partnership and that CBS genuinely wants to help us, not just saying what we want to hear.”
Vertex Pharmaceuticals
“CBS offers unparalleled customer service, responding to queries and solving issues efficiently, something we found lacking with our previous supplier. We feel like we have a really good partnership and that CBS genuinely wants to help us, not just saying what we want to hear.”
Why choose CBS?
We do things differently.
In today’s fast-paced business world, thousands of background screening checks are conducted daily. Businesses need fast, reliable and accurate results – yet the industry often makes the process unnecessarily complicated.
At CBS, we’re here to change that. We provide efficient, no-fuss background checks so you can focus on growing your business.
Learn more
CBS IN NUMBERS
0
DBS and Employment checks a year
0
Processing solutions
0
Organisations serviced in the UK alone
0
Customisable solutions can be mobilised within