Find out what our clients have to say about us.
Rebecca Clout, Head of Compliance, Day Webster
“We had always planned to outsource this part of the business as creating an in-house team to deal with the hundreds of background checks that we now deal with on a weekly basis just wasn’t a sustainable option for a newly launched company.
“As a fast growth business, it was crucial that we enlisted a screening provider and partner that would be able to grow with us and deal with the additional volume as and when required – and this was something that we found in CBS. The business provides us with scalability via the high-tech support it provides.
“When we started seven years ago, CBS supported us from where we were then to where we are now, which is one of the biggest healthcare suppliers in the UK now processing hundreds of DBS checks a week.”
“CBS was very efficient at the beginning and has never let us down since. It’s been really productive for the business that they’ve been there from the start, not only from the perspective of the business as it stands today, but with a view to achieving the business we are planning to create for tomorrow too.”
Ross Milne, Mind
“Previous background checks were taking too long and causing us delays in our recruitment process. When it comes to supporting mental health issues you can’t simply push a project back if you don’t have the resources to run it – members of the public rely on us and they need us to be there for them, come what may.
“Greenwich Mind needed an organisation it could rely on to get the job done – working with CBS has meant that we are now able to recruit staff and volunteers when required, and the speed in which this is now achievable has made an incredible difference to our service output without compromising on the safety of our background screening.
“We are very happy with the service we now get from CBS and it allows us to recruit staff and volunteers when needed.”
Frank Fernandes, Project Manager and Business Analyst, Blue Arrow
“With manual DBS checks taking on average between six and eight weeks to process, Blue Arrow branches were struggling to keep up as cleared checks returning late in the day left them with little to no turnaround time to complete their own paperwork. We were losing out on clients and it was massively affecting the business – a situation that was then exacerbated by additional delays within branches that were unable to process their own documentation in time.
“CBS was able to provide a hi-tech digital system incorporating both elements and supported Blue Arrow in making the switch from offline to online as smoothly and efficiently as possible.
“The new system introduced by CBS has had a massive impact on our business and Rachel herself provided honest and upfront advice where other competitors appeared to bamboozle us with numbers. We absolutely love the high-tech solution CBS has provided for us, which enabled us to take the offline paperwork process we had been using before and take it forward into the new digital system introduced to us with very little disruption.”
Victoria Ward, Chief Executive, Welsh Sports Association Ltd
“The Welsh Sports Association has worked with CBS for the past two years, and the evolution of the working relationship we enjoy has been substantial. Yes, the customer service is excellent, as too is the digital platform. However, the added value in working with CBS runs far deeper than this.
“CBS has made it their business to get to know our business and, as such, the responsive and innovative way in which they work with us to be able to co-create opportunities for our mutual benefit is beyond exceptional.”
“The staff have very good knowledge of the screening process and are always able to offer solutions in order to resolve any difficulties that arise.”
Ann Hubbard, East Midlands Shared Services
“CBS have delivered so much more for us than just a DBS e-bulk system.
“They have helped us deliver a much more stream lined process – The system is intuitive, and users require minimal training or guidance.
“They have helped us grow our business – As a registered body, we recently took on a large organisation and the help and advice we received from CBS meant that we achieved this within the set timescale and the whole process was a great success.
“They help us to continuously improve our service – Rachel’s knowledge of DBS legislation and enthusiasm for the service that she delivers is unrivalled. We regularly catch up with Rachel to look at ways of improving the service we provide, and we find this help invaluable.”
Alex Marotta, Talent Acquisition Coordinator, Vertex Pharmaceuticals (Europe) Ltd
“CBS offers unparalleled customer service, responding to queries and solving issues efficiently, something we found lacking with our previous supplier. We feel like we have a really good partnership and that CBS genuinely want to help us, not just saying what we want to hear. We have dedicated call every week or so, which have helped us to sort the bulk of the issues we have previously experienced in really good time.
“CBS’ system is very easy to use, and tracks where the applicants are sat. The ability to customise levels of checks make it simple to build packages and only have certain things checked for some roles.”
Joan Grondin, NetForce Global LLC
“CBS is the type of partner that you want to work with for your background screening program in the UK. CBS is a company that focuses on compliance and provides a superior product along with superior customer service. We would highly recommend CBS for your UK background screening needs.”
Julie Smith, Kirklees Council
“CBS are a professional, approachable online DBS provider. Their customer service is second to none and no matter what my query is or how I want to improve my online DBS processes they are happy to discuss options and facilitate any changes. All our schools are now using CBS online and find the process easy to use and very efficient. Paper forms are a thing of the past. I would highly recommend CBS as a provider of online DBS.”
“The training provided by CBS helped our clients and schools to better understand the system and the benefits it brings. We received very positive evaluations after the training session from all attendees. We are very pleased with our decision to process criminal applications online with CBS and would have no hesitation in recommending the process.”
Halton Borough Council
“During the implementation stage, CBS was incredible, providing training and guidance at a time that was most suitable to our organisation. The CBS system is user-friendly, and they provide a step-by-step guide that has been priceless when rolling the system out across the organisation. The system gives the organisation compete control and provides up to date information through its reports.
“CBS employees are always more than happy to help with questions and often provide suggestions for improvements. The CBS system has brought about massive efficiencies in terms of the time it takes to process a DBS application in comparison with the paper-based system we previously used. I can’t thank CBS enough for their hard work and commitment to ensuring the implementation and the day to day management is the best it can be.”
Bournemouth Borough Council
“We have been extremely pleased and pleasantly surprised with how easy the system is to use, with regard to the setting up of jobs and customers particularly. Any changes that we have requested has been dealt with quickly. Rachel has been particularly helpful, and CBS is a great partner to work with.”
Karen Glean, HR Transactional Services Manager, Sefton Council
“CBS are very knowledgeable about both the system and DBS legislation. They provide excellent customer service, are always helpful and deal quickly with all queries or issues raised.”
“I would have no hesitation in recommending CBS as a provider of online DBS Basic Disclosure Checks. I have found the organisation to be highly professional, flexible and customer focused. Those I’ve come into direct contact with have taken the time to understand our requirements and have gone out of their way to ensure the service delivered exceeds all expectations.”
“We cannot overstate the value of online processing. Particularly following the recent DBS changes in June 2013 regarding ‘applicant only certificate’ and the ‘Updating Service’. Our system manages all of these processes for us, notifying us of criminal information and recording all actions of the disclosure process for each and every application. The CBS system has transformed our department and many elements of the council’s HR processes.”
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